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Shipping & returns

Fast shipping from the Tri-Cities, easy returns, and a guarantee that every tool you buy is the real thing.

Free over $99

Local mobile delivery

100% authentic

Shipping

How we ship

Nationwide shipping

Every order ships from our base in the Tri-Cities, Washington. We ship to all 50 states via trackable carriers. Standard delivery typically lands within 3 to 7 business days once your order leaves our shop, depending on your distance from the Pacific Northwest.

Free shipping over $99

Orders of $99 or more ship free, automatically applied at checkout, no code needed. Orders under $99 are charged a flat, calculated rate based on weight and destination, shown before you pay.

Local Tri-Cities mobile delivery

As a mobile barber supply, we hand-deliver across Pasco, Kennewick, Richland, and the surrounding Tri-Cities. It's the fastest way to restock, often same-day or next-day. Choose local delivery at checkout, or DM @rich.offblends to coordinate a drop to your shop.

Processing times

In-stock orders are processed within 1 to 2 business days. Orders placed on weekends or holidays start processing the next business day. You'll get a tracking number by email the moment your package is on its way.

Returns

Returns & exchanges

30-day returns

Changed your mind? Return unused, unopened items in their original packaging within 30 days of delivery for a refund to your original payment method. We don't restock used tools for hygiene and safety reasons, so make sure blades and styling products are still sealed.

Easy exchanges

Need a different model or grabbed the wrong blade size? Reach out and we'll line up an exchange. Local Tri-Cities customers can swap on a mobile delivery run, no shipping required.

Damaged or defective on arrival

If a tool shows up damaged or dead on arrival, DM @rich.offblends on Instagram within 48 hours with a photo and your order number. We'll send a replacement or full refund, our cost, no runaround.

How to start a return

DM us your order number on Instagram and what you'd like to do. We'll reply with return instructions and, where it applies, a prepaid label. Refunds post within a few business days of us receiving the item back.

Guarantee

100% authenticity guarantee

Every clipper, trimmer, shaver, blade, and bottle we sell is genuine, sourced through legitimate channels and barber-tested before it hits the catalog. No knockoffs, no gray-market gear, no factory rejects. If you ever receive something you believe isn't authentic, send it back and we'll refund you in full, every time.

Real gear, guaranteed. Barber-owned, barber-tested, and backed by people who cut hair for a living.

Still have a question about an order?

100% authentic

Real gear, sourced direct. No knockoffs, no gray-market, guaranteed.

Ships from Tri-Cities

Fast national shipping out of Pasco, WA. Free on every order over $99.

Barber-owned & tested

Run behind the chair ourselves before it earns a spot.

30-day easy returns

Not the right fit? Hassle-free returns so you buy with total confidence.